SERVICE

Service that is always appreciated

Passengers in public transport have different mobility needs: Some are still on the road late at night. Some would like to take their bike with them. And still others need assistance during entry and exit. The GVH takes full account of these requirements: For instance, there is assistance for people with reduced mobility, buses and trams can be easily combined with a bike or a car and especially on the weekends the drivers are on duty round the clock.

As varied as the passenger's requirements might be, everyone wants the same thing: Passengers like to reach their destination safely and on time with clean vehicles. The GVH issues even a guarantee on that!

Sonderverkehre

The GVH ensures your mobility - as well late in the evening or at night and within the entire tariff zone: On some lines taxis and minibuses run at certain times. At the weekend the GVH offers the Night Star Transport, and the Women's Night Taxi servic...

Ungehindert mobil

Buses and trams can be used within the GVH as well with wheelchairs, walking frames or children's push chairs. Vehicles, platforms and stations are designed accordingly and our personnel will help with words and deeds.

Rad, Auto & CarSharing

Combine your bike or car with buses and trams! At certain hours you can also take your bicycle with you. Furthermore, the GVH offers Park & Ride spaces at many stations and cooperates with car-sharing and taxi companies.

Sicherheit

Passenger safety is a major issue for the GVH: most of the stations are equipped with emergency telephones and info terminals. The drivers in buses and trams can be contacted directly or by pushing an alarm button.

Kundengarantie

GVH passengers always reach their destinations on time and with clean buses and trams! We promise in writing. And should one of our transport companies be responsible for a significant delay or soiled clothes, you will receive a compensation.

Fahrgastrechte Eisenbahn

If your train is delayed for more than one hour, you will receive compensation. GVH passengers are as well entitled to compensation. Holders of cards which are valid for one month or longer, should submit their claims in a collected form.

Lehrmaterialien

70.000 pupils are using the GVH every day. In order to practice the safe travelling with buses and trams with them, teachers can request teaching material for free. The trainers in the transport companies would also be glad to come to your school.

Download-Center

Whether customer guarantee card, order sheets or informational brochures: In our download center you can find everything you need to know about the GVH and the use of buses and trams. Simply download the needed forms and brochures.