Here you will find the most important questions and answers concerning the coronavirus and the GVH:
Do I have to wear a face mask in buses and trams/ trains now? Where can I get these masks?
Due to the nationwide changes in the Infection Protection Act, there are changes for transportation in public transport: Since April 24, 2021, if the seven-day incidence exceeds 100, FFP2 masks or KN95-/N-95 masks must be worn in buses and trains. A surgical mask, the everyday masks made of fabric or other coverings of the mouth and nose (such as scarfs or neckerchiefs) are no longer permitted. If the incidence falls below 100 for five consecutive days, the previous regulation will apply, so that either an FFP2 mask or an surgical mask can be worn.
Children up to the age of 6 are exempt from this regulation, as are persons whose illness makes it impossible to wear a mask. The latter should carry an appropriate certificate with them, which they must show on request of the test personnel. The mask requirement applies in vehicles, stations and stops.
Does changes as well have been implemented concerning the night-time transport services?
Until may 9th, regiobus discontinues the so-called night liner and call taxi services (at night). These lines normally run at night from Friday to Saturday and from Saturday to Sunday between 01:00 a.m. and 05:00 a.m.. ÜSTRA as well stops the so-called “Nachtsternverkehr“ (night time operation) for buses and city railway. The last "Kröpcke connection" for city railway before closing hour is 00:45 a.m..
Why do not all doors open in buses and trams?
Our employees are encouraged to open all doors at tram stations. If one of the colleagues should accidentally forget to do so, we ask for your understanding. Over several decades we have advised our employees not to open all doors especially in winter. Letting go a habit overnight is not that easy. But we now remind the colleagues several times per day. Furthermore, the front and rear doors stay closed in the green TW6000 train.
In buses - according to technical characteristics – both rear doors are being opened as well. Some bus types open the rear door only upon request by pushing the door button. That is why we recommend choosing always the door at the middle when getting off.
Are the GVH customer centre, the service and sales centres still open?
The GVH customer centre in the Karmarschstraße 30/32 is still open during the normal opening times (Monday to Friday 09:30 am to 08:00 pm and Saturday 09:30 am to 06:00 pm).
The regiobus service centre in Karmarschstraße 30/32 shortens the opening ours until further notice. It is open from Monday to Friday between 09:30 a.m. 03:00 p.m..
The regiobus service centres at the ZOB (central bus station) Neustadt can be visited from Monday to Friday as follows: ZOB Neustadt: 07:00 a.m. to 06:00 p.m.. Changes of the opening times are displayed at regiobus.de.
Due to the guidelines adopted by the Federal Government and the heads of the Länder governments concerning the restriction of social interaction further restrictions and shutdowns of service and sale centres may occur. Therefore and in order to avoid as much public traffic as possible and to follow superior recommendations, we recommend to buy tickets preferably in the GVH app or at the ticket vending machines.
How about ticket inspections?
In case of ticket inspections we initiated appropriate measures for the protection of passengers and employees. We minimize potential risks but the operation still has to be financed.