Help at the push of a button
In the tunnel stations of the city trams and at many above-ground stations you can find emergency call and information pillars with an emergency call button. When you push it, you are connected with the traffic control centre or the "3-S-Zentrale".
Don't hesitate to release an alarm – even if the situation seems not that critical to you. You should press the emergency call button if
- you notice smoke or fire
- someone suddenly collapses or becomes ill unexpectedly
- someone is being molested or threatened
- an accident occurs
- you notice willful destruction
- the safety of passengers is threatened
If it is not particularly urgent, please push the green information button – for example if you notice that a vending machine is out of order or the light doesn't work. By pushing the green information button you can as well receive information on schedules.