Always there for you

Whether driver, service personnel, customer consultant or security service: All employees of the partners are committed to your safety – 24/7 – 365 days a year. They always keep an open ear for your concerns and needs. If required, they initiate help and call the police or the rescue service.

ÜSTRA’s most important component is the protec- security personnel, checking in two-person teams the ÜSTRA stops and vehicles. In order to prevent flash points, the situation is being observed closely and attentively and they react quickly to changes.

From 08:00 p.m., each suburban railway is accompanied by a customer advisor. In the trains of the partners metronom, erixx and WestfalenBahn all trains are accompanied by passenger attendants. Depending on the purpose, additional personnel are provided if problems are expected.


  • in case of fire or smoke: fire service 112
  • in case of a medical emergency (disease, breakdown): emergency physician 112
  • in case of accidents: police 110
  • in case of violence or wilful destruction: police 110

Additional emergency numbers

  • from city railway: protec 0511 27091020
  • from trains (DB Regio, WestfalenBahn, metronom, erixx): federal police force 0800 6888000