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Im Innenraum des GVH Kundenzentrums informieren sich Kundinnen und Kunden an den Serviceschaltern.
© ÜSTRA/Arp

We are here for you. Get in touch with us!

Do you have a question about one of our tariff offers? Would you like to make a suggestion for improvement? You would like to thank a driver? You can contact the GVH at any time of the day or night: Please fill out the form below. Our staff will attend to your message as soon as possible.

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Contacts & addresses

Our partners not only bring their passengers reliably to their destination every day, they are also always available for your questions, problems and suggestions concerning public transport in the Greater Hanover area. Simply get in touch – by phone, in person or via our contact form above. We will help you as quickly as possible.

You can reach us here:

  • Administration
    Am Hohen Ufer 6, 30159 Hanover
    Phone: +49 511 1668-0
    E-Mail: info@uestra.de
  • General office (Kröpcke)
    Karmarschstraße 30/32, 30159 Hanover

    Opening hours:
    Monday to Friday: 09:30 a.m. - 08:00 p.m.
    Saturday: 09:30 a.m. - 06:00 p.m.

Unless otherwise specified, the regular fees for phone calls of the fixed and mobile providers apply.

  • Kundendialog regiobus Hannover GmbH
    E-Mail: kundendialog@regiobus.de
    Phone: +49 511 36888-715 (available from 09:30 a.m. - 3:00 p.m.)
    Website: www.regiobus.de
    Postal address only: Georgstraße 54, 30159 Hanover

    In the ÜSTRA Service Centre our colleagues will support you with questions relating to line information and pricing information. Of course, you can as well buy your tickets here:

    ÜSTRA Service Centre
    Karmarschstraße 30/32, 30159 Hanover
    Phone: +49 511 590-9000
    Fax: +49 511 1668-2010
    E-Mail: info@gvh.de

    Opening hours:
    Monday to Friday: 09:30 a.m. - 8:00 p.m.
    Saturday: 09:30 a.m. - 6:00 p.m

Unless otherwise specified, the regular fees for phone calls of the fixed and mobile providers apply.

  • ÜSTRA Customer Center (ÜSTRA Servicecenter)
    Karmarschstraße 30/32, 30159 Hanover
    Phone: +49 511 590-9000
    E-Mail: info@gvh.de

    Opening hours:
    Monday to Friday: 09:30 a.m. - 08:00 p.m.
    Saturday: 09:30 a.m. - 06:00 p.m.

    Further information about the ÜSTRA service centre you can find here.

  • Service Hotline: +49 511 590-9000
    Monday to Friday: 06:00 a.m. - 11:00 p.m.
    Saturday: 06:00 a.m - 08:00 p.m.
    Sunday and public holidays: 07:00 a.m. - 08:00 p.m.
  • Press & Media:
    Tolga Otkun
    c/o regiobus Hannover GmbH
    Georgstraße 54, 30159 Hannover
    Phone: +49 511 36888-769
    Fax: +49 511 36888-8769
    E-Mail: tolga.otkun@gvh.de

  • Major Customers and Companies:
    Violetta Schollmeyer und Sandra Beutler
    E-Mail:Hannover.Jobticket@gvh.de
     

  • Combined Ticket (Kombiticket) for your event:
    GVH Tariff Department
    c/o regiobus Hannover GmbH
    Georgstraße 54, 30159 Hannover
    Phone: +49 511 36888-768 
    E-Mail: kombiticket@gvh.de

Unless otherwise specified, the regular fees for phone calls of the fixed and mobile providers apply.

  • DB Regio AG, Region Nord
    Rundestraße 11 
    30161 Hanover
    E-Mail: kundendialog.niedersachsen-bremen@deutschebahn.com
    Website: www.bahn.de/niedersachsen
     
  • Travel information, booking and reservation
    Phone: +49 511 45901645
     
  • DB Travel Centre (Reisezentrum) Hanover
    Opening hours:
    Monday to Friday: 07:00 a.m. - 08:00 p.m.
    Saturday: 07:00 a.m. - 08:00 p.m.
    Sunday: 08:00 a.m. - 08:00 p.m.
     
  • DB general (information, booking)
    Phone: +49 800 1507090 (at no charge)
    Phone: +49 11861 (costs: approx 60 Cent a minute)
    Phone: +49 190 507090 from mobile networks (chargeable, 24 hours available)
     
  • DB Subcription Centre
    Museumstraße 39
    22765 Hamburg
    Phone: +49 1806 011066 (20 Cent/per Call from a German fixed network, max. 60 Cent/from mobile networks)

 

Unless otherwise specified, the regular fees for phone calls of the fixed and mobile providers apply.

Unless otherwise specified, the regular fees for phone calls of the fixed and mobile providers apply.

  • metronom Eisenbahngesellschaft mbH Kundenzentrum:
    Bahnhof Uelzen, St.-Viti-Straße 15, 29525 Uelzen
    Phone: +49 581 97164-164
    Fax: +49 581 97164-169
    E-Mail: kundenzentrum@der-metronom.de
    Website: www.der-metronom.com

    Opening hours:
    Monday to Friday:  09:00 a.m. - 05:00 p.m.

Unless otherwise specified, the regular fees for phone calls of the fixed and mobile providers apply.

Opening Hours: Monday - Friday 09:00 a.m. - 05:00 p.m.


Unless otherwise specified, the regular fees for phone calls of the fixed and mobile providers apply.

 

Unless otherwise specified, the regular fees for phone calls of the fixed and mobile providers apply.

 

Soweit nicht anders angegeben, gelten bei Telefonanrufen die regulären Gebühren der Festnetz- und Mobilfunkanbieter.