Always there for you
Whether drivers, service personnel, customer consultants or security service: All employees of the association partners are committed to your safety - 24 hours per day and 365 days per year. They always keep an open ear for your concerns and needs. If needed they call for help and call the police or ambulance.
The protec security service is present at stops and as well on board of the buses and trams. The employees are trained to avoid criminal action and to solve conflicts verbally. In cases of emergency they provide help immediately. The security service assists as well when you are travelling with wheelchairs or children's push chairs for example.
From 09.00 p.m. on, each suburban train has a customer adviser on board. In the metronom trains you can find passenger attendants in each train. In the evenings and at the weekends we have well-qualified security staff on board as well.
You can request help by phone as well - at any time and for free:
- from trains of the DB-Regio, metronom and erixx at the Federal Police: +49 800 6888000
- from the city trams of the ÜSTRA at the security service protec: +49 511 27901020
- at the police: 110
- for cases of medical urgency: 112